Comparison
Freshsales vs Wati
Price in rupees, free plan and fit, side by side, for Indian small businesses.
| Feature | Freshsales | Wati |
|---|---|---|
| Starting price | Free plan · paid from ₹749/mo | From ₹2,499/mo |
| Price details | Free plan. Growth ₹749 per user a month billed yearly (₹899 monthly). Pro ₹3,239 and Enterprise ₹4,899 per user a month billed yearly. 18% GST extra. | Growth plan ₹2,499 a month billed yearly (₹2,999 billed monthly). |
| Free plan | Yes | No |
| Free trial | Not stated | 7 days |
| Best for | Sales teams that want email, calling and deals in one CRM | Businesses that sell and support mainly on WhatsApp |
| Software type | CRM & WhatsApp | CRM & WhatsApp |
| Suits | Small manufacturers, Traders & distributors | Tutors & coaching centres, Gyms & yoga studios, Salons & spas, Home bakers & cloud kitchens, Retail shops |
| Price last checked | 24 Oct 2026 | 2 Oct 2026 |
| Next step | Get quote | Get quote |
Freshsales
Sales CRM from Freshworks with built-in email, phone and deal tracking.
- Free plan covers contacts, accounts, deals and built-in email
- Calls through Freshcaller are paid per use
- Every paid plan is priced per user
Wati
WhatsApp Business API platform with a shared team inbox, broadcasts and chatbots.
- Pro plan: ₹4,999 a month billed yearly
- Business plan: ₹9,999 a month billed yearly
How to choose between them
Start with the monthly cost you can sustain, then check that the tool handles the job you do every day. If both fit your budget, take the free plan or trial of each and run one real week of work through it before you pay.