By software type

Best CRM software in India

Enquiries, follow-ups and WhatsApp conversations in one place.

Compare 12 CRM software options

ToolStarting priceFree planBest for
SalesCard ₹300/mo Yes Sales Managers, Small Business Owners, Sales Representatives who wants to build a reputation and a growing career in sales.
Freshsales ₹749/mo Yes Sales teams that want email, calling and deals in one CRM
Zoho CRM ₹800/mo Yes Small sales teams that need a full CRM and can start on the free edition
Leadvio ₹4,995/mo Yes
Bigin by Zoho CRM Free Yes Very small teams moving off spreadsheets
Kylas Free Yes Growing teams that do not want to pay for each user
Robylon Free Yes
KroLead CRM ₹239/mo No
Telecrm ₹1,797/mo No Calling and field sales teams of three or more
NextBright Garage ₹1,999/mo No
Wati ₹2,499/mo No Businesses that sell and support mainly on WhatsApp
Gangly ₹8,200/mo No

Starting prices are monthly equivalents in rupees, before GST. Open a tool for plan details and the date we last checked.

What to check before you choose CRM software

Usually bought by: B2B SMEs, service firms, agencies, real estate and sales-led businesses

Features worth comparing:

  • Lead/contact history
  • pipeline
  • reminders
  • team assignment
  • mobile app
  • integrations
  • reports

What to check before you choose

  • Where your enquiries come from. If most arrive on WhatsApp or by phone, pick a CRM built around those, not around email.
  • Per-user pricing. Most CRMs charge for each user. Multiply by your team size before you compare.
  • Follow-up reminders. The point of a CRM is that no enquiry is forgotten. Test how reminders reach your team.
  • Mobile app. Field and counter staff will not open a laptop.
  • Start small. A free plan is enough to learn whether your team will actually use it.

What CRM software costs in India

Most CRMs charge for each person who logs in, so multiply the price by your team size. A 5-person team on a ₹800-per-user plan pays ₹4,000 a month before GST. A few, such as Kylas, charge a flat fee for the whole team instead.

TeamFree optionsTypical paid cost a month
1 to 3 peopleZoho CRM Free, Bigin, Kylas, Freshsales Free₹0
5 people₹3,750 to ₹7,000
10 people₹7,500 to ₹14,000

The paid range uses Freshsales Growth (₹749) and Zoho CRM Standard and Professional (₹800 and ₹1,400 per user a month, billed yearly).

Frequently asked questions about CRM software

What is the best CRM for a small business in India?

Start with your team size and where enquiries come from. For up to 3 people, a free plan from Zoho CRM, Bigin or Freshsales is enough. If most enquiries arrive by phone or WhatsApp, a calling or WhatsApp CRM such as Telecrm or Wati fits better than an email-first CRM.

Is there a free CRM?

Yes. Zoho CRM is free for up to 3 users, and Bigin, Kylas and Freshsales also have free plans.

How much does a CRM cost per user?

Paid plans for small teams in India mostly start between ₹600 and ₹1,500 per user a month on yearly billing, before 18% GST.

All CRM software options

SalesCard

STscore 42

Fit for this type 38

Build for Sales Managers, Business Owners to track sales representatives daily work activities and output, it gives a clear picture about the current sales, depth of billing, current outstanding, total number of partners visited, billed on daily basis, truly a growth booster for every business !

Best for: Sales Managers, Small Business Owners, Sales Representatives who wants to build a reputation and a growing career in sales.

Free plan · paid from ₹300/mo

Three Hundred Rupees monthly for Each Seat (Sales Person) for a pack of minimum 5 packs of 1500 Rs. monthly.

Freshsales

STscore 43

Fit for this type 43

Sales CRM from Freshworks with built-in email, phone and deal tracking.

Best for: Sales teams that want email, calling and deals in one CRM

Free plan · paid from ₹749/mo

Free plan. Growth ₹749 per user a month billed yearly (₹899 monthly). Pro ₹3,239 and Enterprise ₹4,899 per user a month billed yearly. 18% GST extra.

Zoho CRM

STscore 54

Fit for this type 73

Sales CRM for tracking leads, deals and follow-ups.

Best for: Small sales teams that need a full CRM and can start on the free edition

Free plan · paid from ₹800/mo

Free edition for up to 3 users. Standard edition from ₹800 per user a month. Taxes extra.

Leadvio

STscore 39

Fit for this type 40

Real estate CRM for channel partners: leads, site visits, bookings and commissions in one place.

Free plan · paid from ₹4,995/mo

Free plan up to 3 users free forever, no free trial. Team packs Rs 4,995 to Rs 32,450 per month plus GST.

Kylas

STscore 40

Fit for this type 35

Sales CRM for small businesses with unlimited users on every plan.

Best for: Growing teams that do not want to pay for each user

Free plan available

Embark plan is free for life: unlimited users, up to 10,000 records. The paid Elevate plan is a flat monthly fee; ask for the current rate.

Robylon

STscore 26

Fit for this type 40

AI customer-support platform: agents resolve tickets across email, chat, voice, SMS and WhatsApp, connect to your helpdesk or CRM, and hand off to a human with full context when needed.

Free plan available

Free Starter plan; paid plans from $25/month

KroLead CRM

STscore 35

Fit for this type 53

KroLead is an Android CRM for small teams that sell by phone call and WhatsApp. Call Pilot shows who is calling and your last 2 conversations before you answer. Offline-first, 32 languages (22 Indian). Start with 1 month free, then from Rs 239/month ($8) per user.

From ₹239/mo

per user, after 1 month free

Telecrm

STscore 44

Fit for this type 48

Sales CRM built around calling and WhatsApp follow-ups.

Best for: Calling and field sales teams of three or more

From ₹1,797/mo

₹599 per user a month billed yearly, with a minimum of 3 users (₹1,797 a month). ₹849 per user if billed quarterly.

NextBright Garage

STscore 19

Fit for this type 30

NextBright Garage is a vehicle service centre management software designed for independent garages and automobile workshops. It helps garage owners manage their daily operations from one platform. Key Features: - Customer and vehicle management - Vehicle service history tracking - Digital job card

From ₹1,999/mo

22800

Wati

STscore 48

Fit for this type 41

WhatsApp Business API platform with a shared team inbox, broadcasts and chatbots.

Best for: Businesses that sell and support mainly on WhatsApp

From ₹2,499/mo

Growth plan ₹2,499 a month billed yearly (₹2,999 billed monthly).

Gangly

STscore 21

Fit for this type 35

Sales workflow system for B2B reps and founders: signal detection, outreach, call prep, live coaching, notes and CRM updates in one flow.

From ₹8,200/mo

From $99/seat/month; 14-day free trial, no credit card required

Not seeing the right one? Tell us what you need and we will look into it.

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