CRM & WhatsApp
Zoho CRM: pricing in India and who it suits
Sales CRM for tracking leads, deals and follow-ups.
Key facts
| Starting price | Free plan · paid from ₹800/mo |
|---|---|
| Free plan | Yes |
| Best for | Small sales teams that need a full CRM and can start on the free edition |
| STscore | STscore 54 See how it is scored |
| Made by | Zoho |
Good to know
- Free edition covers up to 3 users
- Professional edition: ₹1,400 per user a month
- Enterprise edition: ₹2,400 per user a month
Zoho CRM editions and prices in India
| Edition | Price per user a month, billed yearly | Good for |
|---|---|---|
| Free | ₹0, up to 3 users | Trying a CRM with a tiny team |
| Standard | ₹800 | Small sales teams that need leads, deals and follow-ups |
| Professional | ₹1,400 | Teams that need more automation and reports |
| Enterprise | ₹2,400 | Larger teams with several sales processes |
Prices are per user and exclude 18% GST. Zoho also sells an Ultimate edition; check Zoho's pricing page for its current rate.
What it costs for your team
Multiply the edition price by the number of people who will log in:
| Team size | Standard | Professional |
|---|---|---|
| 3 users | ₹2,400 a month | ₹4,200 a month |
| 5 users | ₹4,000 a month | ₹7,000 a month |
| 10 users | ₹8,000 a month | ₹14,000 a month |
These are yearly-billing rates before GST. If only two or three people need it, start on the Free edition.
Zoho CRM or Bigin?
Both come from Zoho. Bigin is a simple pipeline CRM made for very small teams moving off spreadsheets; Zoho CRM has more settings, more automation and more reports. See Bigin vs Zoho CRM. If most of your enquiries arrive on WhatsApp or by phone, also look at Telecrm vs Zoho CRM.
Frequently asked questions
Is Zoho CRM free?
Yes. The Free edition covers up to 3 users with no time limit. It is enough to learn whether your team will actually use a CRM.
How much does Zoho CRM cost per user in India?
Standard costs ₹800 per user a month on yearly billing, Professional ₹1,400 and Enterprise ₹2,400. GST is extra.
What is the cheapest paid edition?
Standard, at ₹800 per user a month billed yearly.
Does Zoho CRM work with WhatsApp?
Zoho offers WhatsApp integrations, but check which edition and which WhatsApp Business provider you need before you buy. CRMs built around WhatsApp, such as Wati, are listed on our CRM page.
What works well
- Free edition for up to 3 users, with no time limit
- Scales from a small team to a large sales department
- Connects with Zoho Books and other Zoho apps
Limitations
- Priced per user, so the bill grows with the team
- More settings than a very small team needs; Bigin is simpler
- Paying month by month costs more than paying yearly
Who uses Zoho CRM
Zoho CRM alternatives
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